Delivery Information

Samples
UK:

Samples are sent by Royal Mail 1st Class post, free of charge and are usually delivered within 2-3 working days, excluding Sundays and Bank Holidays. Delivery may take an additional 1-2 days to more remote locations within the UK.

 

International:

Samples are sent by Royal Mail International Standard. Delivery times can vary, see estimated timings with charges included below. 

 

Europe £2.95 Est. 5 working days
USA £4.95 Est. 7 working days
Rest of the World £6.95 Est. 7 working days
 
All orders (excluding furniture)
Mainland UK:
  • Free delivery on orders of £200 or more.
  • Delivery charge of £6.95 for all orders under £200*

*£3.95 for paint tester pots and notebooks up to £25 in value.

 

All items will require a signature on delivery.

 
 
Non-Mainland & Remote UK:
  • Free delivery on orders of £500 or more.
  • Delivery charge of £17.50 for all orders under £500*

*£5.95 for paint tester pots and notebooks up to £25 in value.

 

All items will require a signature on delivery.

 
 
Delivery exceptions and restrictions

The below postcodes fall under our non-mainland & remote UK delivery charges. Delivery to these postcodes may take a little longer than stated above.

Highlands & Islands of Scotland: Postcodes AB31, AB33-38, AB45, AB52-56, FK17-21, IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-44, PH49-50, ZE

Northern Ireland, Isle of Man and Isles of Scilly: Postcodes BT, IM, TR21-25

 

Estimated delivery times

You can find the estimated delivery time on the individual product pages and we will also confirm this at checkout. Guidelines to delivery timescales can be found below. Please note that delivery to remote areas within the UK may take up to an additional 3 days.

 
Fabric, paint, cushions, trimmings and notebooks

Delivered within 2-4 working days. 

If the order is required more urgently, please email customercare@warner-house.com or call 0330 055 2995.

Wallpaper Delivered within 5-7 working days.
Lampshades Delivered within 2-3 weeks.
Curtains & blinds Delivered within 4-6 weeks.

 

 

Furniture

Most of our furniture is delivered using our two-man white glove service. The service* includes positioning the item in a room of your choice and disposal of the packaging. Small ottomans will be shipped by standard courier service (items Clyde, Hudson & Matilda). All furniture orders will require a signature on delivery. 

Furniture delivery costs vary and are determined by the item size and delivery zone. We will always confirm the delivery cost at checkout, and you can also find a breakdown of delivery costs by zone below.

*Covid notice: Please note that the two-man white glove delivery service may be affected by the current Coronavirus pandemic and the courier will confirm this with you when they call to arrange delivery. 

 

Mainland UK:
Small ottomans (Clyde, Hudson & Matilda) £15 (standard courier)
Large ottomans & headboards £25 (white glove service)
All other furniture items £50 (white glove service)

 

Non-Mainland & Remote UK:
Small ottomans (Clyde, Hudson & Matilda) £25 (standard courier)
Large ottomans & headboards £50 (white glove service)
All other furniture items £125 (white glove service)

 

 

Estimated delivery times

You can find the estimated time to delivery on the individual product pages. Guidelines as to delivery timescales can be found below.

 

Headboards Delivered within 2-3 weeks.
Footstools & ottomans Delivered within 4-5 weeks.
Sofas & armchairs Delivered within 8-10 weeks.

 

Our courier will always contact you beforehand to agree the delivery date. Once a delivery date is agreed, you will receive a four-hour delivery time slot. On the day of delivery itself, you will receive a call approximately an hour before the courier is due to arrive.

 
 
Delivery exceptions and restrictions

The below postcodes fall under our non-mainland and remote UK delivery charges. Delivery to these postcodes may take an slightly longer.

Highlands & Islands: AB31+, HS1-9, IV7-11, IV14-28, IV40-49, IV51-56, IV63, KA27, KW, PA20-38, PA41-49, PA60-78, PA80, PH15-PH26, PH30-44, PH49-50, ZE

Northern Ireland, Isle of Man, Isle of Wight and Isle of Scilly: BT, IM, PO30-41, TR21-25

 

International Delivery

For delivery to areas outside of the UK (including Channel Islands), please contact our Customer Care team by emailing customercare@warner-house.com or calling +44 (0)330 055 2995. Monday-Friday, 9am-6pm.