Frequently Asked Questions
You can buy from us whether or not you decide to open an account.
We offer our customers the option to create an account as this online area allows you to follow your order’s journey and view your previous orders, creating your own Warner House hub.
If you would like to shop online without creating an account, simply select the ‘Guest Checkout’ option to complete your order. We will continue to keep you updated about your order by email.
From the moment you place an order with us, we will ensure you have all the information you need to prepare for your new purchase. This starts with an email to acknowledge that we have received your request and to summarise your order.
Fabrics, trimmings and cushions are in stock and ready to cut, pick and send.
Paints and wallpapers are produced to order.
Curtains, roman blinds, lampshades, furniture and headboards are all produced to order to your exact size, style and fabric combination.
Please see our comprehensive list of how-to guides.
When we are making something especially for you, the planning begins the moment we receive your order.
The actual time between placing your order and your item beginning to be made depends on the product, piece or article.
Wallpaper and paint production can begin within an hour, made to measure curtains and blinds within 24 hours and similar for selecting the timber for the frame of your furniture.
With most of our items being made to order, it is important that you contact us immediately if you recognise any errors or are concerned about the order you have placed.
We will always try to offer a solution where possible, but there may be limited options available once materials have been cut ready for manufacture.
Please call our customer care team on 0330 055 2995 as soon as you possibly can, and we will see what we can do.
As most of our items are made to your specific requirements, we are unable to offer cancelations or amendments if we have already begun to process your order.
However, we will always try to offer a solution where possible, so please call our customer care team on 0330 055 2995 as soon as you can, and we will see what we can do. Please be aware that once materials are cut ready for manufacture options become limited.
As cushions and notebooks are not made to order, you can cancel your order at any time before the item is dispatched. If your cushions or notebooks have already been dispatched, you will need to follow our returns policy.
Although we are not able to add items to an order that has already been placed, you can purchase additional items by placing another order with us. You can do this on our website or, if you would prefer, by calling us on 0330 055 2995.
If you would prefer to place your order over the phone, our customer care team would be happy to assist. You can contact them by calling 0330 055 2995.
We can accept all major credit/debit cards and PayPal, and you can also pay for all or part of your order with a Warner House gift voucher.
If you are unable to find an item on our website, it may have been discontinued. Our customer care team would be able to confirm if this is the case, please contact us.
If you are looking to order paint or wallpaper that has since been discontinued, we may be able to reproduce this for you for an additional cost. Please discuss this with our customer care team.
We take your security seriously. Our site uses Secure Sockets Layer (SSL) technology which encrypts all of your sensitive information, keeping the connection between you and us secure.
Please get in touch with our customer care team as soon as possible by calling 0330 055 2995.
The promotion code box is on the payment details page of the checkout, simply enter your code and apply.
Your code my not be working if it has expired, there is a mistake in the code or there are restrictions to the code where the products in your basket are excluded from the code. If you are still having difficulty after checking those three suggestions, please contact us.
Small items
We offer free delivery to all mainland UK addresses when you spend over £250.
For non- fabric orders under £250, the delivery cost is £6.95*.
For orders under £250 that include fabric, the delivery cost is £9.95*.
*The delivery cost is £3.95 for notebooks or paint tester pots up to £25 in value.
Furniture
Furniture delivery costs vary, dependent on item size and delivery location. Please visit our delivery information for more detail on this.
Small items
We offer free delivery to all non-mainland UK addresses when you spend over £500.
For orders under £500, the delivery cost is £17.50*.
*The delivery cost is £3.95 for notebooks or paint tester pots up to £25 in value.
Furniture
Furniture delivery costs vary, dependent on item size and delivery location. Please visit our delivery information for more detail on this.
For any enquiries for delivery of items to areas outside of the UK, please contact us.
Standard delivery
All orders will require a signature on delivery.
Large ottomans, chairs, sofas and headboards will always be sent out with our two-man white glove delivery service, with our couriers delivering your new item to a room of your choice. We will unwrap the item, position it and take away the packaging for you.
The above delivery methods are for UK deliveries. For international delivery queries, please contact us.
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Fabric, paint, cushions, trimmings and notebooks |
Delivered within 2-4 working days. If the order is required more urgently, please contact us. |
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Wallpaper |
Delivered in 7-9 working days. |
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Wallpaper paste |
Delivered in 2-4 working days, or with wallpaper if ordered together. |
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Lampshades |
Delivered within 2-3 weeks. |
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Curtains and blinds |
Delivered within approximately 8 weeks. |
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Footstools & ottomans |
Delivered within approximately 12-14 weeks. |
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Sofas, armchairs |
Delivered within approximately 16 weeks. |
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Headboards |
Delivered within approximately 8 weeks. |
The above timings are estimates, based on UK delivery times. Please note that delivery to remote areas within the UK may take up to an additional 3 days, and longer for international delivery.
Standard delivery
With most of our items, our courier will be in touch with you by text or email to confirm your delivery day and to share with you your one-hour delivery time slot.
With furniture, our courier will contact you to agree a delivery date. Once a delivery date is chosen, the courier will confirm your four-hour delivery time slot. You will also receive a call approximately an hour before they are due to arrive too.
The above information applies to UK deliveries only. Notifications of delivery are also available for international deliveries, but the frequency and type of notification may vary.
When your item has been dispatched, we will send you an email containing your unique tracking link.
As we offer a wide range of products, including those made to your specific measurements, the time taken to deliver each item to you will vary.
To make sure that you can enjoy your new purchases as quickly as possible, we ship our items as soon as they are ready. This is at no extra cost to you.
We understand that plans can change, so if you do need to amend your delivery details there are two ways you can do this.
If you have received an email from us to say that your item has been dispatched, please follow the instructions in the email to view your delivery details and amend them where necessary.
If your item has not yet been dispatched, please contact our customer care team on 0330 055 2995 so that we can amend your delivery details for you.
As with any large purchase, it is essential to check that the item you are buying will fit through hallways and doorways, and into your room of choice. If you are looking to place an order, take a look at our guide on how to check my item will fit. If you have any questions about the delivery of furniture or large items, please contact us.
With most items, the courier will leave a calling card if they were unable to deliver. Usually, they will attempt to redeliver the next working day.
With furniture, there will be an additional charge to redeliver your item.
If you know ahead of time that you are not going to be in on the date of delivery, please let us know as we can try to amend the delivery or provide additional delivery options.
Most of our items are made to order or cut to length, therefore are non-refundable.This includes, but is not limited to, wallpaper, curtains, blinds, fabric, paint, headboards, lampshades, trimmings, and furniture.
We would strongly recommend ordering samples before you place an order to make sure you are happy with the material, design or colour.
Cushions and notebooks are available from stock and can be returned within 14 days.
If you have any questions about your item or need any assistance at all, our customer care team are always on hand to help, please contact us.
If you are looking to return a notebook or a cushion, please contact us and ensure you include:
Your order number;
Your full name;
Your email address;
The name of the item(s) you are looking to return;
The reason for your return.
Once we have received your return request, we can generate your free return label and send that through to you, allowing you to return the item at no cost to yourself.
We are unable to accept returns on items that are made to order or cut to length. This includes fabric and trimming (which has been cut specially for you), wallpaper (which is printed to order), paint (which has been mixed to order), curtains, blinds, lampshades, headboards and furniture (which have all been created especially for you).
If you are trying to work out how much fabric you need for curtains or blinds, please use our guides to how to measure for curtains and how to measure for roman blinds.
For help with working out fabric requirements for any other interior projects, please contact us.
All of our fabrics are suitable for upholstery use but some are harder wearing than others – please see the product details section for individual performance.
All fabrics for upholstery need to meet the appropriate fire regulations and will need either a treatment or to be used with a fire-retardant barrier cloth. It is the customer’s responsibility to abide by the Furniture and Furnishings (Fire Safety) regulations. Please contact us for further advice, or if you wish for us to treat your fabric with a flame retardant. This service is available for an extra charge and may take approximately 14 days.
The minimum order is 1m and in further increments of 10cm.
Our fabrics are not fire resistant as standard but can be treated for an additional cost. Please ccontact us for more information.
While we do not have water resistant fabrics available, there are a range of outdoor fabrics that are suitable for leaving outside in the elements.
Throughout our site, we make recommendations to help you find colours, prints and themes that work well together.
For example, you can view Warner Suggests which are comprised of pieces that we have hand-picked as being complementary of one another.
On each product page, we also suggest wallpapers, paints or other items that work well together. You can also view our mood boards for inspiration.
When it comes to purchasing wallpaper, we would always recommend ordering all you need in one go so that you can avoid any variation that may occur between batches.
To make sure you are ordering the right amount of wallpaper, we have built a wallpaper calculator that will tell you how many rolls of a specific wallpaper you will need based on the area of wall to be covered. You will find a wallpaper calculator on every wallpaper product page. Please note that you may need more rolls of a certain wallpaper design that you would need for another. This is because the pattern repeat plays a part in how many rolls you will need, and so please ensure that you calculate the number of rolls needed for the specific wallpaper you have in mind.
If you need any further help, please contact us
If you are not accustomed to hanging wallpaper, it is important to do a little research beforehand so that you can be sure to achieve an expert finish. You can find our tips and guidance in our handy guide on how to hang wallpaper.
As with all queries around Warner House products, we would encourage you to get in touch with us if you are still in need of advice. If you do have any other questions for us, please get in touch with our customer care team by emailing [email protected].
Lining paper is designed to create a perfect base for you to hang your wallpaper. If your walls have imperfections or blemishes, lining paper can be used to hide these, creating an even surface and helping you to achieve a perfect finish.
Made from breathable non-woven paper that is responsibly sourced from sustainably managed forest and Greenguard certified, our wallpaper is environmentally friendly. It is latex printed, and free from PVC and other harmful chemicals.
Our wallpaper can be used in bathrooms and is breathable, but it is not suitable for areas prone to extreme condensation or damp.
We recommend using Solvite paste the wall adhesive, which is widely available.
We sell our own premium ready-mixed paste specially formulated for hanging Warner House wallpapers. Available in 2 sizes.
We advise that you do not book decorators or any other trades until you have received your product.
A pattern match details how the pattern matches to the next piece of fabric. This is usually a ‘straight match’, ‘half-drop’ or ‘staggered’. Please contact us if you would like help with this.
A pattern repeat is the measurement between the two points in a fabric where the same pattern is repeated.
Our paints are available in two finishes: matt emulsion for walls and low sheen eggshell for wood and metal.
Our low sheen eggshell paint is suitable for woodwork. Formulated to provide protection against general wear and tear, our eggshell paint provides a soft sheen finish with added durability.
Both of our paint finishes are suitable for bathrooms. Our matt emulsion provides a durable finish that would suit well ventilated bathrooms, whilst the tougher qualities ofour low sheen eggshell make it more suitable in more extreme conditions.
For more information, read our guide on help with painting.
Previously painted surfaces in sound condition can be overpainted if properly prepared, and without using a primer or undercoat.
Bare or unsound surfaces should be prepared with the appropriate primer.
For more information read our guide help with painting.
There are a number of factors that can affect paint coverage, including the porosity of the surface being painted, the way in which the product is applied and the finish of the paint itself.
When applying a single coat of matt emulsion or eggshell paint, you could expect an average coverage of 10 square meters per litre.
We would always recommend a minimum of 4 hours between coats.
For more information on this, take a look at our guide of help with painting.
Two coats are generally recommended. The number of coats required is affected by how dramatic the colour change or how porous the surface. Please see our guide of help with painting.
To make this process as simple as possible, we have created some easy to follow guides for you to use.
How to measure for roman blinds
If you have any further questions or need some advice, please contact us
All curtains and roman blinds are produced to the highest luxury specification, hand sewn and fully interlined as standard, and finished with your choice of blackout or regular linings.
Set between the fabric and lining, interlining reduces light transmission and draughts. It creates fuller, luxurious folds, adding opulence and bulk to your curtains.
Our made to measure curtains are available in a choice of deep pencil pleat, double pinch pleat or triple pinch pleat.
Help with where best to fit your roman blind is covered in our how to measure guide. The brackets supplied as standard are suitable for both types of installation.
All our cushions are generously filled a standard with a feather pad, containing ethically sourced and recycled feathers whilst our outdoor cushions are complete with a recycled polyester pad. We do not sell the cushion inners separately.
As with any large purchase, it is essential to check that the item you are buying will fit through hallways and doorways, and into your room of choice. If you are looking to place an order, take a look at our guide on how to check my item will fit.
If you have any questions about the delivery of furniture or large items, please contact us.
We are able to offer a 5-year guarantee on made to order furniture pieces. This guarantee begins the moment you receive your item and covers the frame and springs. For more information about this guarantee, please visit our terms and conditions.
All of our furniture is made to order. If you are interested in a different fabric design please contact us.
Yes, as all our furniture is made to order please contact us to discuss further customisation.
It is important to accurately match colours and expectations, which is why we offer a comprehensive sample service.
Fabric, trimming, wallpaper and A5 paint samples
Fabric, wallpaper and trimming samples are £1.00 each.
Paint colour cards are free, A5 paint samples are £0.50 and 125ml paint tester pots are £5.00.
Our mood boards have been carefully curated by our in-house design team for added inspiration of how to use our beautiful fabrics, wallpapers, trimmings and paint colours together.
All mood boards are available at a cost of £5.00.
When you are viewing a product, click the ‘order sample’ button to add a sample to your basket.
Samples sent to UK Mainland addresses will arrive within 2-3 working days. For non-UK Mainland or international addresses, samples can take up to 2 weeks to arrive.
Samples are sent by Royal Mail 1st Class post and you will not need to sign for delivery.
We offer samples of fabric, wallpaper, trimmings and paint. Paint samples are offered in the form of fold-out colour cards, painted A5 sheets and small tester pots.
Trimming samples are A5 in size, wallpaper samples are A4, and fabric samples are A4 or A5 depending on the scale of the design to ensure you see enough of the design and colours. Tester pots are 125ml.
On the relevant product page, simply click on the 'Order Sample' button. Or, click the 'Order Sample' link beneath the product image on category pages to add the relevant sample to your basket.
We have e-gift cards of multiple values available to buy here. Simply choose the e-gift card amount that you would like to buy and add this to your basket.
At the checkout, you will be asked to enter the email address and name of the person that you are sending this gift to, with the option of entering a personalised message.
Once you have purchased a gift voucher, you will also receive an order confirmation email which is just for your own records.
Our e-gift cards are available in the following amounts: £50, £100, £250, £500.
All gift cards are valid for 2 years from the date of purchase.
Once you have added your chosen item(s) to your basket, continue to the checkout and click ‘gift card’ as your payment method. You will then be able to enter the code that you were sent by email with your e-gift card, with the amount available on the gift card being taken off the total payment amount.
If you would like to check the balance of your Warner House e-gift card, you can do so by logging in to your account and clicking into the ‘My Gift Card’ section. Alternatively, please contact us and we will confirm this for you.
To apply for our trade account, please complete a trade application form.
Please complete a trade application form and a member of our trade team will be in touch.
Trade accounts can be opened by interior designers, architects, developers or upholsters and curtain makers.
Please allow 2-3 working days for a member of our team to review your account and let you know if you have been successful or not.
Your application will be supported by the trade references that you provide. These are companies you already hold a trade account with.
Your trade discount will be disclosed once your application has been approved.
Made to measure curtains and blinds, furniture and headboards are excluded from the trade discount. You’ll receive discount across fabric, wallpaper, paint, trimmings, cushions and lampshades.
We offer pattern books which contain our best-selling wallpapers and fabrics. Please contact [email protected] if you would like more information or are interested in purchasing a set of our pattern books.
You can log into your trade account via the ‘Trade Account’ link in the footer of the website. You will just need to use your email and password.
We strive to produce products of the highest quality. If you believe there to be a fault or defect, please contact our customer care team on 0330 055 2995 or email [email protected].
We are not able to accept responsibility for wear and tear, accidental damage and neglect or misuse.
Please do not return any goods without contacting us first.
Please contact us so that we can see what is possible.
Although all fabric and upholstery can fade overtime, there are measures that you can take to protect your item from premature ageing and fading. This includes ensuring that your products are clean and free of dust and avoiding any spillages or staining to the fabrics. Should you have any questions about how to care for your fabric or product, please contact us.
We can certainly provide you with more fabric, paint or wallpaper so that you can finish your interior project. We just need to make you aware that due to the nature of production, there can be variations between batches. Please contact us and we will look to see if we can supply the additional material you need from the same batch and if not, we will offer you the closest match.
Each of our items will have individual care details listed on the product pages. Whether you are looking for advice on looking after curtains, upholstery or anything else, please contact us.
