Aftercare

What do I do if my item is defective?

We strive to produce products of the highest quality. If you believe there to be a fault or defect, please contact our customer care team on 0330 055 2995 or email customercare@warner-house.com 

We are not able to accept responsibility for wear and tear, accidental damage and neglect or misuse. 

Please do not return any goods without contacting us first. 

I measured incorrectly and my item does not fit, can you resize them?

Please contact our customer care team so that we can see what is possible. You can contact them on 0330 055 2995 or by emailing customercare@warner-house.com.   

Will my fabric fade?

Although all fabric and upholstery can fade overtime, there are measures that you can take to protect your item from premature ageing and fading. This includes ensuring that your products are clean and free of dust and avoiding any spillages or staining to the fabrics. Should you have any questions about how to care for your fabric or product, please contact our customer care team by calling 0330 055 2995 or emailing customercare@warner-house.com.

I have not ordered enough fabric, paint, trimmings, wallpaper; can you match the batch?

We can certainly provide you with more fabric, paint or wallpaper so that you can finish your interior project. We just need to make you aware that due to the nature of production, there can be variations between batches. Please call us on 0330 055 2995 and we will look to see if we can supply the additional material you need from the same batch and if not, we will offer you the closest match 

How do I look after/protect my product?

Each of our items will have individual care details listed on the product pages. Whether you are looking for advice on looking after curtains, upholstery or anything else, please contact our customer care team by calling 0330 055 2995 or emailing customercare@warner-house.com.