Delivery and returns

How much is UK delivery?

Small items

We offer free delivery to all mainland UK addresses when you spend over £200.

For orders under £200, the delivery cost is £6.95*.

*The delivery cost is £3.95 for notebooks or paint tester pots up to £25 in value.

Furniture

Furniture delivery costs vary, dependent on item size and delivery location. Please visit our delivery information for more detail on this.

How much is non-mainland UK delivery?

Small items

We offer free delivery to all non-mainland UK addresses when you spend over £500.

For orders under £500, the delivery cost is £17.50*.

*The delivery cost is £3.95 for notebooks or paint tester pots up to £25 in value.

Furniture

Furniture delivery costs vary, dependent on item size and delivery location. Please visit our delivery information for more detail on this.

How much is international delivery?

For any enquiries for delivery of items to areas outside of the UK, please contact our customer care team by emailing customercare@warner-house.com or calling +44(0)330 055 2995. Monday-Friday, 9am-6pm.

How do you deliver my order/what delivery options do you have?

Standard delivery

All orders will require a signature on delivery.

Most of our items are sent by ParcelForce.

Large ottomans, chairs, sofas and headboards will always be sent out with our two-man white glove delivery service, with our couriers delivering your new item to a room of your choice. We will unwrap the item, position it and take away the packaging for you.

The above delivery methods are for UK deliveries. For international delivery queries, please contact our customer care team by emailing customercare@warner-house.com.   

How long will it take for my order to arrive?

Fabric, paint, cushions, trimmings and notebooks

Delivered within 2-4 working days.  

If the order is required more urgently, please email customercare@warner-house.com or call 0330 055 2995.

Wallpaper 

Delivered within 5-7 working days. 

Lampshades 

Delivered within 2-3 weeks.  

Curtains and blinds 

Delivered within 4-6 weeks. 

Ottomans and headboards

Delivered within 4-5 weeks.

Sofas, armchairs 

Delivered within 8-10 weeks. 

 

The above timings are estimates, based on UK delivery times. Please note that delivery to remote areas within the UK may take up to an additional 3 days, and longer for international delivery. 

What time will my order arrive?

Standard delivery 

With most of our items, our courier will be in touch with you by text or email to confirm your delivery day and to share with you your one-hour delivery time slot.   

With furniture, our courier will contact you to agree a delivery date. Once a delivery date is chosen, the courier will confirm your four-hour delivery time slot. You will also receive a call approximately an hour before they are due to arrive too.  

The above information applies to UK deliveries only. Notifications of delivery are also available for international deliveries, but the frequency and type of notification may vary.  

How can I track my order?

When your item has been dispatched, we will send you an email containing your unique tracking link.

Will my items ship together?

As we offer a wide range of products, including those made to your specific measurements, the time taken to deliver each item to you will vary.  

To make sure that you can enjoy your new purchases as quickly as possible, we ship our items as soon as they are ready. This is at no extra cost to you. If you would prefer to receive all of your items together, we will try certainly try our best to accomodate this for you. Please contact customer care as soon as possible by calling 0330 055 2995.

I need to amend my delivery details

We understand that plans can change, so if you do need to amend your delivery details there are two ways you can do this.  

If you have received an email from us to say that your item has been dispatched, please follow the instructions in the email to view your delivery details and amend them where necessary.  

If your item has not yet been dispatched, please contact our customer care team on 0330 055 2995 so that we can amend your delivery details for you.  

What happens if I’m not in?

With most items, the courier will leave a calling card if they were unable to deliver. Usually, they will attempt to redeliver the next working day.  

With furniture, there will be an additional charge to redeliver your item.  

If you know ahead of time that you are not going to be in on the date of delivery, please let us know as we can try to amend the delivery or provide additional delivery options.  

Can I return my order?

Most of our items are made to order or cut to length, therefore are non-refundable. This includes, but is not limited to, wallpaper, curtains, blinds, fabric, paint, headboards, lampshades, trimmings, and furniture.  

We would strongly recommend ordering samples before you place an order to make sure you are happy with the material, design or colour.  

Cushions and notebooks are available from stock and can be returned within 14 days. 

If you have any questions about your item or need any assistance at all, our customer care team are always on hand to help. You can contact them by calling 0330 055 2995 or emailing customercare@warner-house.com.  

How do I return an order?

If you are looking to return a notebook or a cushion, please email customercare@warner-house.com and ensure you include:

Your order number;

Your full name;

Your email address;

The name of the item(s) you are looking to return;

The reason for your return.

Once we have received your return request, we can generate your free return label and send that through to you, allowing you to return the item at no cost to yourself.