Shopping Online

Do I need an account to place an order?

You can buy from us whether or not you decide to open an account.

We offer our customers the option to create an account as this online area allows you to follow your order’s journey and view your previous orders, creating your own Warner House hub.

If you would like to shop online without creating an account, simply select the ‘Guest Checkout’ option to complete your order. We will continue to keep you updated about your order by email.

Will I get confirmation of my order?

From the moment you place an order with us, we will ensure you have all the information you need to prepare for your new purchase. This starts with an email to acknowledge that we have received your request and to summarise your order.

Is everything in stock in your warehouse?

Fabrics, trimmings and cushions are in stock and ready to cut, pick and send.

Paints and wallpapers are produced to order.

Curtains, roman blinds, lampshades, furniture and headboards are all produced to order to your exact size, style and fabric combination.

What help and advice can you give me to understand how to measure, estimate and select the right style or product?

Please see our comprehensive list of how-to guides.

When do you start manufacturing my products if they are custom made, made to measure or made to order?

When we are making something especially for you, the planning begins the moment we receive your order.

The actual time between placing your order and your item beginning to be made depends on the product, piece or article.

Wallpaper and paint production can begin within an hour, made to measure curtains and blinds within 24 hours and similar for selecting the timber for the frame of your furniture.

If I realise I have made a mistake with my sizes or selection, what can I do?

With most of our items being made to order, it is important that you contact us immediately if you recognise any errors or are concerned about the order you have placed.

We will always try to offer a solution where possible, but there may be limited options available once materials have been cut ready for manufacture.

Please call our customer care team on 0330 055 2995 as soon as you possibly can, and we will see what we can do.

Can I amend or cancel my order?

As most of our items are made to your specific requirements, we are unable to offer cancelations or amendments if we have already begun to process your order.

However, we will always try to offer a solution where possible, so please call our customer care team on 0330 055 2995 as soon as you can, and we will see what we can do. Please be aware that once materials are cut ready for manufacture options become limited.

As cushions and notebooks are not made to order, you can cancel your order at any time before the item is dispatched. If your cushions or notebooks have already been dispatched, you will need to follow our returns policy.

Can I add an item to my order?

Although we are not able to add items to an order that has already been placed, you can purchase additional items by placing another order with us. You can do this on our website or, if you would prefer, by calling us on 0330 055 2995.

Can I place my order over the phone?

If you would prefer to place your order over the phone, our customer care team would be happy to assist. You can contact them by calling 0330 055 2995.

What payment methods are available?

We can accept all major credit/debit cards and PayPal, and you can also pay for all or part of your order with a Warner House gift voucher.

I can’t find what I’m looking for. Is it still in stock?

If you are unable to find an item on our website, it may have been discontinued. Our customer care team would be able to confirm if this is the case, and you can get in touch with them by calling 0330 055 2995 or emailing customercare@warner-house.com.

If you are looking to order paint or wallpaper that has since been discontinued, we may be able to reproduce this for you for an additional cost. Please discuss this with our customer care team.

Are my card details secure on your system?

We take your security seriously. Our site uses Secure Sockets Layer (SSL) technology which encrypts all of your sensitive information, keeping the connection between you and us secure.

What do I do if I entered my details wrong on my order?

Please get in touch with our customer care team as soon as possible by calling 0330 055 2995.